Revenue MyEnquiries Dublin - Tax Office Dublin

MyEnquiries is Revenue's secure messaging service that allows taxpayers in Dublin and across Ireland to submit tax queries online and communicate directly with Revenue specialists. This digital platform provides a convenient and secure way to get answers to your tax questions without visiting a Revenue office in person.

Quick Answer

MyEnquiries is a secure messaging service for Revenue queries. Access it via myAccount or ROS. You can track correspondence, get responses from tax specialists, and manage all your tax communications in one secure location.

How to Access Revenue MyEnquiries

There are two main ways to access the MyEnquiries service, both requiring secure authentication to protect your personal tax information:

Through myAccount

Log into your myAccount portal using your PPS number and password. Once logged in, you'll find the MyEnquiries option in the main menu to submit and track your tax queries.

Through ROS Portal

Business users can access MyEnquiries through the ROS (Revenue Online Service) portal. This is particularly useful for companies handling VAT registration queries or business registration matters.

Types of Queries You Can Submit

The MyEnquiries system handles a wide range of tax-related questions and issues. Here are the main categories of queries you can submit:

Personal Tax Matters

PAYE questions and issues
Tax refund status inquiries
Emergency tax corrections
Income tax return queries
Universal Social Charge (USC) questions
PRSI matters and contributions

Business Tax Queries

Corporation tax matters
VAT registration and returns
Employer PAYE/PRSI issues
Capital gains tax questions
Business registration support
Customs and excise matters

Response Times

Revenue typically responds to MyEnquiries within 10 working days. Complex queries may take longer, but you'll receive acknowledgment within 2 working days. During busy periods like tax return season, response times may be extended.

Benefits of Using MyEnquiries

The MyEnquiries system offers several advantages over traditional methods of contacting Revenue:

24/7 Access: Submit queries anytime, unlike office hours restrictions
Secure Communication: All messages are encrypted and stored securely
Tracking System: Monitor the status of your queries in real-time
Document Upload: Attach relevant documents directly to your query
Message History: Access all past correspondence in one location
No Phone Queues: Avoid waiting on phone lines
Written Record: Maintain official documentation of all communications

Step-by-Step Guide to Submit a Query

Follow these steps to submit your tax query through MyEnquiries:

1. Access Your Account

Log into either myAccount or ROS using your credentials. If you don't have an account, you'll need to register first with your PPS number and verify your identity.

2. Navigate to MyEnquiries

Once logged in, look for the "MyEnquiries" or "Correspondence" section in your dashboard. This may be located under a "Services" or "Messages" menu.

3. Create New Query

Click on "New Enquiry" or "Submit Query" button. You'll be presented with a form to complete with your question details.

4. Select Query Type

Choose the appropriate category for your query (e.g., tax returns, PAYE, VAT, etc.). This ensures your query reaches the right specialist team.

5. Provide Details

Write a clear, detailed description of your query. Include relevant dates, reference numbers, and any specific circumstances that may help Revenue understand your situation.

6. Attach Documents

If you have supporting documents (P60, payslips, correspondence), upload them using the attachment feature. Accepted formats include PDF, JPG, PNG, and common document types.

Pro Tip

Be specific and clear in your query. Include your PPS number, relevant tax years, and any reference numbers from previous correspondence. This helps Revenue staff provide more accurate and faster responses.

Alternative Contact Methods

While MyEnquiries is convenient, you may sometimes prefer other contact methods:

Phone Service: Call the Revenue contact center for urgent matters
In-Person Visit: Visit a Revenue office during business hours
Appointment Service: Some complex matters may require scheduled appointments
Walk-in Service: Limited walk-in services are available for urgent issues

Common Issues and Solutions

Here are some frequent problems users encounter with MyEnquiries and their solutions:

Login Problems

If you can't access your account, verify your PPS number and password. For persistent issues, use the "Forgot Password" feature or contact Revenue support.

Upload Issues

Document uploads may fail if files are too large (usually 10MB limit) or in unsupported formats. Compress large files or convert to PDF format.

Query Status

If your query status hasn't updated, allow the full 10 working days before following up. Check your spam folder for email notifications.

Need In-Person Help?

If you prefer face-to-face assistance with MyEnquiries setup or have complex queries requiring immediate attention, visit our Dublin tax office. Check our opening hours and consider using public transport or review parking options.

Required Information

Before submitting a query through MyEnquiries, ensure you have the necessary information and meet the basic requirements:

Valid PPS number
Registered myAccount or ROS access
Relevant tax year information
Supporting documentation (if applicable)
Clear description of your query or issue
Contact details for follow-up if needed

MyEnquiries represents Revenue's commitment to digital-first tax services, making it easier for Dublin taxpayers to get the help they need without the constraints of traditional office visits. Whether you're dealing with routine questions about tax clearance certificates or complex business tax matters, this secure platform provides an efficient way to communicate with Revenue specialists.

Revenue MyEnquiries Dublin - Submit Tax Queries Online